Return PolicyReturn policy
Open Consult SRL offers its customers the product return service according to the internal policy and the legislation in force.
Open Consult SRL reserves the right to refuse a return if the return criteria are not fully met.
RETURN SERVICE
It is provided provided that:
- In cash, in case of refunded amounts for orders delivered by courier (costs related to the courier service are not refundable);
Note: In the case of corporate clients, it is necessary for them to issue a receipt for the refund of the amount in cash (according to OMFP no. 2634/2015), otherwise the amount will be refunded through the bank;
- By bank transfer, for payments made by bank (O.P.), including those paid by bank card (in case of request for return at a later date of sale);
- By sending to the bank the request to cancel / redo the transaction, if the payment was made by bank card (if the products are returned on the same day the payment was made or in all cases where the products were purchased with payment in installments - by credit card).
Access the return form.
PROCESSING OF PERSONAL DATA:
OPEN CONSULT SRL processes personal data in accordance with the legal provisions for:
- the execution of the contract concluded with you, which also includes the return of the products / refund of the amounts as a result of the acceptance of the return service, according to the legal provisions / conditions mentioned above;
- for compliance with the norms, legal regulations.
If there are no non-conformities and the products meet all the return conditions mentioned above, the employees of OPEN CONSULT SRL will proceed to prepare the applicable financial-accounting documents, in accordance with the legal provisions (return / advance invoice, compensation order, order of payment, receipt). The data necessary for the elaboration of the above mentioned documents refer to: name, surname, domicile, bank account, as the case may be. We will use personal data for the purpose of preparing financial-accounting documents, according to the legal provisions in force. If you do not wish to provide this data, the return of the products is not possible even if it falls within the return conditions presented above, as we cannot comply with tax legislation.
For more details we invite you to consult the information published on our website, section Disclosure of personal data, by accessing the page: Privacy Policy.
Customer Support Monday-Friday: 8.00-17.00 | Saturday-Sunday we answer only by email. Thank you for understanding!
+40722347687 comenzi@ideapack.ro