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Return Form
In accordance with the Terms and Conditions section present on the ideapack.ro website, the return policy is as follows:
Products purchased through a distance CONTRACT can be returned in the following situations:
The packages show severe damage or the products have manufacturing defects.
Packages that do not correspond aesthetically (that show obvious damage) will be refused. In order to avoid misunderstandings, the package will be photographed and a report will be drawn up together with the courier company representative specifying the condition of the package.
6.2 The products were delivered or invoiced incorrectly; in case the products are delivered incorrectly (the products are personalized with third party data), the CUSTOMER will promptly notify pungiprintate.ro in order to remedy the situation and will follow exactly the instructions communicated by ideapack.ro (return/destruction of information regarding the respective third parties) having no right over the respective data/products that do not belong to him.
6.3. The products have incorrect specifications on the site compared to reality.
6.4. The consumer has the right to unilaterally terminate the distance contract, without penalties and without giving a reason, within 14 working days from receipt of the product or, in the case of services, from the conclusion of the contract, with the exception of personalized products that cannot be returned according to Emergency Ordinance 34/2014 of 04.06.2014 article 16 point c. Supply of products made according to the specifications presented by the consumer or clearly personalized. The only costs that may be borne by the consumer are the direct costs of returning the products according to O.G. 130/2000 and the amendments in OUG 34/2014, for individuals who purchase products from websites, using distance communication techniques, applying the definitions contained in O.G. 34/2014 art. 16. The products must be returned as much as possible in the original packaging, but with all accessories and documents and without showing any sign of damage or wear, they must be new, without having been worn or used in any way (washed, impregnated with perfume or room fresheners, etc.), they must be complete (along with all accessories and labels). Damage to the products or putting them in an unsaleable state leads to the refusal of the return.
6.5. THE CUSTOMER is obliged to notify ideapack.ro of his intention to return the purchased products, by completing the return form/sending an email within a maximum of 14 working days from receiving the products and/or services and communicating this fact to ideapack.ro
In the event that the purchased product has manufacturing defects, it will be replaced with a new product, provided that ideapack.ro is notified in writing within 14 days from receiving the product. If replacement is not possible, the value will be returned or another product can be purchased.
Products purchased through a distance CONTRACT can be returned in the following situations:
The packages show severe damage or the products have manufacturing defects.
Packages that do not correspond aesthetically (that show obvious damage) will be refused. In order to avoid misunderstandings, the package will be photographed and a report will be drawn up together with the courier company representative specifying the condition of the package.
6.2 The products were delivered or invoiced incorrectly; in case the products are delivered incorrectly (the products are personalized with third party data), the CUSTOMER will promptly notify pungiprintate.ro in order to remedy the situation and will follow exactly the instructions communicated by ideapack.ro (return/destruction of information regarding the respective third parties) having no right over the respective data/products that do not belong to him.
6.3. The products have incorrect specifications on the site compared to reality.
6.4. The consumer has the right to unilaterally terminate the distance contract, without penalties and without giving a reason, within 14 working days from receipt of the product or, in the case of services, from the conclusion of the contract, with the exception of personalized products that cannot be returned according to Emergency Ordinance 34/2014 of 04.06.2014 article 16 point c. Supply of products made according to the specifications presented by the consumer or clearly personalized. The only costs that may be borne by the consumer are the direct costs of returning the products according to O.G. 130/2000 and the amendments in OUG 34/2014, for individuals who purchase products from websites, using distance communication techniques, applying the definitions contained in O.G. 34/2014 art. 16. The products must be returned as much as possible in the original packaging, but with all accessories and documents and without showing any sign of damage or wear, they must be new, without having been worn or used in any way (washed, impregnated with perfume or room fresheners, etc.), they must be complete (along with all accessories and labels). Damage to the products or putting them in an unsaleable state leads to the refusal of the return.
6.5. THE CUSTOMER is obliged to notify ideapack.ro of his intention to return the purchased products, by completing the return form/sending an email within a maximum of 14 working days from receiving the products and/or services and communicating this fact to ideapack.ro
In the event that the purchased product has manufacturing defects, it will be replaced with a new product, provided that ideapack.ro is notified in writing within 14 days from receiving the product. If replacement is not possible, the value will be returned or another product can be purchased.